Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

  • Free local pick up
Select Local Pick-up at Oakden, SA 5086 option at checkout to collect your order from our place at 5 Park Tce, Oakden, SA 5086. Please allow us some time to process your order. Our friendly staff will message you or call you when your order is ready to pick up.
  • Regular Flat Rate Shipping
$9.95 per entire order. It takes about 3 to 8 business days for delivery depending on your area, and up to 2 weeks for Northern Territory or non-Metro Western Australia.
  • Express Flat Rat Shipping
$19.95 per entire order. It takes about 1 to 2 business days for delivery. Western Australia and Northern Territory Customers: Please allow additional days for delivery if you are outside the Australia Post National Express Network.  For more details, click here.

Do You Ship Internationally?

At the moment we don’t due to the internationally.

How Long Will It Take To Get My Package?

  • 3-8 business days for Regular shipping and
  • 1-2 business days for Express shipping depends on the area you live.
To know detailed delivery times, please visit to the AusPost website and enter our postcode of 5125 followed by your postcode.

PAYMENT

What Payment Methods Are Accepted?

Currently we accept Paypal and Credit Card and ZipPay

Is Buying Online Safe?

Yes. All transactions will be carried out through Paypal/Stripe/ZipPay secure website, we have NO access to your Bank/Credit Card details, or any other financial information. Your personal information you provide us, we simply use to identify your order, personalise your invoice, and dispatch your order to the correct address. Under NO circumstance, we will not pass on your personal information that is provided to us.

Order & Retunrs

How Do I Place an Order?

You can place an order on our website cocogifts.com.au. For detailed instruction please click here.

How Can I Cancel Or Change My Order?

Generally, we are unable to edit your order. If you wish to change the details of your order you have to cancel the current order and place a new one. To cancel your order please Send us an email (including your order number) or give us a call as soon as possible. If your order hasn’t been dispatched, we will organise the cancellation. If it’s already posted we are unable to cancel.

Do I Need an Account to Place an Order?

No. You do not need to have an account to place an order with Coco Gifts. You have an option of sign in/register or check out as guess. If you don’t want to set up an account you can simply shop, add items to the cart, and check out as guess.

How Do I Track My Order?

To track your order status, just simply go to Track Your Order on the Top Tool bar of our website. Then enter your order number. To track the shipping of your order, please go to the website of Australia Post/other shipping partners. Then enter your tracking number. The tracking number will be emailed to you after your ordered has been dispatched.

How Can I Return a Product?

We promise 100% satisfaction! If you don't absolutely love your purchase we'll take it back. You have 30 days from delivery date to return an item in its original packaging. Just simply email us at info@cocogifts.com.au or give us a call at (08) 82518005, then send it back. Once it has arrived back we will refund your total cost of the returned product(s) minus initial shipping costs.
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