Frequently Asked Questions
What Shipping Methods Are Available?
- Free local pick up
- Regular Flat Rate Shipping
- Express Flat Rat Shipping
Do You Ship Internationally?
At the moment we don’t due to the internationally.
How Long Will It Take To Get My Package?
- 3-8 business days for Regular shipping and
- 1-2 business days for Express shipping depends on the area you live.
What Payment Methods Are Accepted?
Currently we accept Paypal and Credit Card and ZipPay
Is Buying Online Safe?
Yes. All transactions will be carried out through Paypal/Stripe/ZipPay secure website, we have NO access to your Bank/Credit Card details, or any other financial information. Your personal information you provide us, we simply use to identify your order, personalise your invoice, and dispatch your order to the correct address. Under NO circumstance, we will not pass on your personal information that is provided to us.
Order & Retunrs
How Do I Place an Order?
How Can I Cancel Or Change My Order?
Generally, we are unable to edit your order. If you wish to change the details of your order you have to cancel the current order and place a new one. To cancel your order please Send us an email (including your order number) or give us a call as soon as possible. If your order hasn’t been dispatched, we will organise the cancellation. If it’s already posted we are unable to cancel.
Do I Need an Account to Place an Order?
No. You do not need to have an account to place an order with Coco Gifts. You have an option of sign in/register or check out as guess. If you don’t want to set up an account you can simply shop, add items to the cart, and check out as guess.
How Do I Track My Order?
To track your order status, just simply go to Track Your Order on the Top Tool bar of our website. Then enter your order number. To track the shipping of your order, please go to the website of Australia Post/other shipping partners. Then enter your tracking number. The tracking number will be emailed to you after your ordered has been dispatched.
How Can I Return a Product?
We promise 100% satisfaction! If you don't absolutely love your purchase we'll take it back. You have 30 days from delivery date to return an item in its original packaging. Just simply email us at firstname.lastname@example.org or give us a call at (08) 82518005, then send it back. Once it has arrived back we will refund your total cost of the returned product(s) minus initial shipping costs.